Copyright, Disclaimer, Privacy & Cookie Policy

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Copyright and Disclaimer

The information contained in this website is for general information purposes only. The information is provided by Blue Donkey and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Blue Donkey. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Blue Donkey takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

This website and its content is copyright of © 2008 (and onwards) Blue Donkey. All rights reserved.
Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:
the integrity of the material is maintained, Blue Donkey are acknowledged as its source and our contact details are given and; any reproduction is for use personally or within your organisation and not for profit.

What we do

Blue Donkey Ltd works on behalf of various clients, contacting existing and prospective customers using the telephone. As this involves the processing of personally identifiable data, we comply with the General Data Protection Regulation (GDPR). We are committed to the secure and compliant handling of all data held and processed by the company.

The legal basis for processing data

We use data to carry out direct B2B marketing and research. The lawful basis we use for this processing is “Legitimate Interest” in accordance with recital 47 of the GDPR.

Blue Donkey Ltd complies with the Corporate Telephone Preference Service (CTPS) to prevent unwanted marketing calls.

Use of personal information

In accordance with data protection laws, we will only process your personal data where we have a lawful basis for doing so. In respect of your personal data, these bases are: (i) where you have given your consent; and (ii) where it is in our (or a third party’s) legitimate interests to process your personal data, provided that none of these prejudice your own fundamental rights or freedoms.

Blue Donkey Ltd collects, receives and process personal data of individuals in a business context to contact them about goods and services in which their business may be interested.  This information is processed by Blue Donkey Ltd in accordance with its (and its customer’s) legitimate interests.

Privacy

This privacy policy sets out how Blue Donkey Ltd uses and protects any information that you give Blue Donkey Ltd when you use this website.

Blue Donkey Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Blue Donkey Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1/12/08.

Please note that calls to Blue Donkey Ltd may be recorded for quality or training purposes.

What we collect

We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
  • We may use the information to customise the website according to your interests.

Retention

We will only retain your data for as long as is necessary in accordance with the purposes set out in this Privacy Policy, and in any event no longer than 1 year from last contact.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at enquiries@bluedonkey.co.uk.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

Individual’s rights

You have the right to ask for a copy or request access to your personal information. This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.

If you think that information about you which we hold is incorrect or misleading you have the right to request correction of the personal information that we hold about you, provided you can demonstrate that it is incorrect.

You can also request the erasure of personal data relating to you in certain circumstances, where we do not require it to meet a legal obligation. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it.

You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing, where we are relying on a legitimate interest (or those of a third party).

If you would like to suspend the processing of your personal information you are able to request the restriction of processing of your personal information; additionally, you can request the transfer of your personal information to another party.

You may request details of personal information which we hold about you under the Data Protection Act 2018.  If you would like a copy of the information held on you and/or you would like to exercise any of your rights please write to us at 50 High Street, Soham, Ely, CB7 5HE, or email us at enquiries@bluedonkey.co.uk or call us on 01353 724 880. We will require you to prove your identity in order to release this information.

You also have the right to complain to the Information Commissioner’s Office in respect of the processing of your personal data.

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