Having recently achieved another year of the ISO:9001 quality standard, Blue Donkey are absolutely thrilled to have now secured yet another year of Investors In People (or IIP) too. As an IIP telemarketing business, we’re committed to the growth of our people through both the training we provide and the collegiate practices we share.
We strongly believe being an IIP telemarketing firm is important for a business like ours that attributes people power as one of their main competitive differentiators. Blue Donkey enjoys the prestige this internationally acknowledged accreditation gives companies that demonstrate strong leadership, excellent employee development, and robust people management systems.
Organisations looking to achieve the standard are assessed using a broad framework that challenges the ability to perform across all of the complex IIP barometers. For an IIP telemarketing business to demonstrate their competence in this way, they have to truly embrace the idea that people are not just staff. In fact, our people are our main stakeholders, and they contribute something special with every dial or key stroke. Only their continued dedication allows us to clock up another year of IIP, and our 24th year with, in some cases, a client family who joined on day one.
Investors in People accreditation is a standard that recognises people management and people management systems. It’s granted to companies who invest the time and resources to observe certain key measures. Until 2017, Investors in People was owned by the UK government because it was considered such an important enabler of success for the countries workforces. Since then it has transitioned to the Investors in People Community Interest Company and conducted through local centres across the UK and internationally.
In September 2015, Investors in People launched the sixth generation standard, evolved from the previous fifth generation to keep pace with modern practices. The current framework reflects the latest workplace trends, leading practices and employee conditions required to create outperforming teams. The latest framework focuses on three key areas: leading, supporting and improving. Within these sit nine performance indicators based on the features of organisations that consistently outperform industry norms. Organisations are assessed against these indicators using a performance model made up of four levels: Developed, Established, Advanced, High-Performing. In order to achieve the minimum level of accreditation against this framework, an organisation must meet all nine indicators at ‘Developed’ level
Though UK-based, the Standard has been licensed to a number of other countries through Investors in People International. Investors in People International operates in more than 80 countries and delivers services in more than 30 languages
According to Investors In People “Your people are your most valuable commodity. Central to the success of any organisation – whatever their size or sector – is the right blend of talent, motivation and leadership. And for this reason, investing in your people is not only the right thing to do, it’s proven to be essential in delivering sustainable results, especially in a crisis. Organisations that lead, support and develop their workforce effectively are 17% more productive and 21% more profitable. Employers who get this wrong not only suffer the performance consequences but also see a detrimental impact on the wellbeing of their employees.”
